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Shipping and Return Policy

You can reach us by phone at 325-356-5204, e-mail us at help@kegconnection.com 

30 Day No Hassle Returns - Satisfaction Guaranteed

We want you to feel confident with your purchase so within 30 days of purchase we offer a simple, easy return policy.

We offer a full refund on un-used returns minus the actual cost of return shipping.

If you need to start a return please start the process by calling our service department @ 325-356-5204 

  • Beer Recipe Kit Guarantee

    Kegconnection.com is so confident in our award winning beer recipe kits that if you brew one and don't like it, we will replace it.
  • Yeast

    Kegconnection always recommends you do a yeast starter. We will gladly replace yeast if it's not viable but will not replace a beer recipe if it doesn't ferment.
  • What items can be returned?

    Kegconnection will accept all non-perishable items back.
  • Can I return used equipment?

    Kegconnection only stocks quality equipment from the most trusted brands but If you are not fully satisfied with your equipment after using it we can offer you to the ability to return with a 30% restocking fee.
  • Brew Systems

    Kegconnection does not accept any returns on large or custom order brew systems such as the Spike Electric system, Sabco and Breweasy.  We will work with you and the company that manufactures these items if you have an issue. 
 

Order Cancellations

If you need to cancel your order please call Kegconnection at 325-356-5204 or e-mail us at help@kegconnection.com immediately.

If an order has not shipped by the time Kegconnection makes contact, we can cancel the order and issue a full refund. If your order has already shipped we cannot recall it. It will be delivered and handled as a Order Return as outlined in our Return Policy. 

Warranty Issues, Damages and Incorrect Orders

If in the first 30 days of receipt of your order you find your order is incorrect or contains damaged goods, we will ensure the issue is corrected. Just call us at 325-356-5204 or e-mail help@kegconnection.com . We strive to contact everyone back within one business day.

We ask that our customers please e-mail photos of damaged items to assist us in both the claims process and assist us in making Kegconnection better by improving our shipping practices and that of our shipping carriers. We will require photos in most cases to issue a new product or refund for damaged goods.

In the event Kegconnection needs to re-ship you a product due to it being wrong or defective, we will issue you a RMA, pre-paid shipping label and then ship immediately your replacement once we get notice the wrong/damaged product is back in route to us.

 

Pricing

Kegconnection maintains active pursuit of competitive pricing to offer you the lowest prices possible. So we are often adjusting pricing as well as creating new products. As such with human error, we sometimes add incorrect pricing to our website and reserve the right to not be held liable for grossly misprinted prices where we would take a loss to honor.

 

Shipping Policy

CORONAVIRUS UPDATE!

Due to an unprecedented increase in orders we are temporarily suspending our same day shipping policy.  However, we have brought in additional help and we are still getting orders out rapidly.  At the moment we are getting the majority of orders out within one to two business days of receiving the order.  At this point we are able to maintain a decent inventory, but we may contact you if we need to substitute an ingredient.  Our staff is working overtime and doing everything in our power to get supplies out to our customers so they can continue to brew. We are also trying to keep our priced as low as possible during this time to assist customers that might be experiencing cutbacks in hours at work.  We pride ourselves on our excellent customer service, but please patient if it takes us a little longer to get back to you."

IF YOUR ORDER IS $300 OR MORE, IT WILL REQUIRE A SIGNATURE FROM FEDEX. CHECK YOUR TRACKING # PROVIDED TO COORDINATE RECEIVING YOUR PACKAGE.

  • $9.95 Flat Rate Shipping

    Residents within the continuous United States will receive a flat rate shipping fee of only $7.95 per order! For outside US and international orders, you can receive the best possible shipping rates by calling your order in to 325-356-5204

  • Same Day Shipping

    All orders received by 11am CST will be shipped same day, Mon- Fri.

    On some events such as site-wide sales there may be a delay on typical shipping turnaround. During this time we make every effort to ship as soon as possible.

    Some large items we stock ship from a separate warehouse, so in some rare cases same-day shipping might not apply. We'll tell you when that's the case.

  • Delivery

    Kegconnection ships most orders FedEx, UPS, or USPS with transit times being around 1 - 4 business days depending on where we’re delivering.

    Kegconnection ships from Comanche,  Texas so orders in the Northwest can expect longer lead times.

  • Lost or Stolen Packages

    Missing packages aren't awesome, but things do happen on rare occasion.

    First, be sure to confirm your shipping address, look for a delivery confirmation, and check with neighbors to see if they possibly accepted your package.

    If your package is a no-show 36 hours from delivery date please contact us.

    Lost packages we will help resolve as we have recourse with FedEX, UPS, or USPS.

    Stolen packages we cannot replace unless you select Signature delivery.

  • Alaska & Hawaii

    Free shipping, flat-rate shipping and any shipping specials do not apply to AK and HI.

  • If you have an emergency or special request shoot us an email. We’re happy to accommodate our fellow brewers!